Privacy Policy

Welcome to Nakshathra Gold and Diamonds LLP and Nakshathra HO (collectively referred to as “Nakshathra”, “we”, “us”, or “our”). Founded in 2013 in Nettoor, Kerala, Nakshathra has grown into a cherished jewellery destination operating 30+ retail showrooms across India and the United Arab Emirates, alongside presence in Oman, Bahrain, Kuwait, and Malaysia.

We are dedicated to upholding the highest standards of integrity, transparency, and trust—the very values on which our business is founded. This Privacy Policy governs your use of our digital platforms including www.nakshathra.com, our mobile applications, social channels, and in-person visits to any of our physical showrooms.

Depending on whether you visit our showrooms, schedule appointments, or browse our digital catalogue, we collect specific categories of information:

• Personal Contact Details: Full name, mobile phone number, email address, postal billing address, and preferred showroom city.
• Jewellery & Purchase Records: Transaction history, purchased ornament details, gross/net weight, BIS Hallmark Unique Identification (HUID) numbers, diamond certificate numbers (IGI / GIA), and lifetime service logs.
• Showroom Appointments & Preferences: Bridal consultation bookings, customized jewellery sketches, ring sizes, anniversary and birthday dates provided voluntarily for custom celebrations.
• Technical & Device Telemetry: IP address, browser version, operating system, pages viewed, time spent exploring collections, and referring URLs.

Due to the high intrinsic value of precious bullion, gold ornaments, and diamonds, retail jewellers are legally obligated by governmental and tax authorities to adhere strictly to statutory Know-Your-Customer (KYC) and Anti-Money Laundering (AML) standards.

All statutory KYC identification documents collected are securely archived in restricted-access digital vaults strictly for tax and law enforcement auditing compliance.

We use the information gathered about you only for legitimate, lawful business purposes, including:

• Fulfillment & Invoicing: Generating accurate GST/VAT tax invoices, verifying HUID hallmark registrations, and completing bespoke order manufacturing.
• Customer Service & Lifetime Care: Facilitating our complimentary jewellery cleaning, diamond prong checking, size alterations, and buyback/exchange calculations.
• Showroom Appointments: Confirming appointments, arranging personalized bridal consultations, and preparing selected collections for your private viewing.
• Nakshathra Loyalty Program: Administering loyalty card reward points, anniversary greetings, and private preview invitations.
• Fraud Prevention & Audit: Detecting unauthorized transactions, verifying authentic invoice ownership, and meeting mandatory government reporting obligations.

Nakshathra does not sell, rent, or trade your personal data. We share information only under strict, legally binding confidentiality contracts with the following categories of service providers:

We employ administrative, physical, and technical safeguards engineered to protect personal data against accidental loss, unauthorized access, alteration, or disclosure:

• Transport Layer Security (TLS/SSL): All online data transmissions on www.nakshathra.com are encrypted using 256-bit SSL cryptography.
• Role-Based Access Controls (RBAC): Only authorized personnel with verified business needs possess credentials to view customer purchasing histories or KYC records.
• Network Firewalls & Intrusion Monitoring: Regular vulnerability evaluations and secure server configurations hosted in ISO 27001 certified data center environments.

Our website uses cookies and lightweight tracking pixels to enhance your browsing experience, remember language and regional showroom preferences, and evaluate site traffic patterns.

You can modify your browser settings at any time to reject non-essential cookies. Note that certain features of our interactive catalogue may require cookies to display smoothly.

Under applicable data protection laws, you possess fundamental rights regarding your personal information:

• Right to Access & Review: You may request a summary of the personal data and invoice records we hold in your name.
• Right to Rectification: You have the right to correct inaccurate contact details, updated mobile numbers, or mailing addresses.
• Right to Opt-Out of Marketing: You may unsubscribe from WhatsApp broadcasts, SMS alerts, or email newsletters at any time by clicking “Unsubscribe” or texting STOP.
• Right to Erasure (Subject to Law): You may request deletion of your promotional profile. However, transaction invoices, BIS hallmark records, and tax-mandated KYC files must be maintained for statutory record retention periods as required by law.

For the physical safety of our patrons, team members, and high-value bullion assets, all Nakshathra showrooms and corporate offices are monitored by 24/7 Closed-Circuit Television (CCTV) cameras.

CCTV footage is retained on secure, encrypted digital video recorders for a rolling cycle of 30 to 90 days (unless needed for ongoing legal or insurance investigations). Footage is accessible only to authorized security chiefs and law enforcement upon official request.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal, taxation, and accounting regulations:

As we expand our showroom footprint to new international destinations and adopt emerging digital services, we may periodically update this Privacy Policy. The “Last Updated” date at the top reflects the effective date of the current version.

Significant revisions affecting how we handle your personal data will be communicated via prominent announcements on our website or direct notifications to registered loyalty members.

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the DPDPA 2023, the contact details of our appointed Grievance Officer are provided below: